Frequently Asked Questions
Visiting hours
We recommend visiting from 8:30 am until 5 pm. Doors are locked after 5 pm and open at 8:30 am.
How do I find out about the activities provided for the resident?
We strive to create social programs and individualized activities to match the capabilities and needs of each resident. This also has a powerful impact in the healing process of those residents involved in some type of rehabilitation. Specific activities include: active resident councils, musical performances, current events update, reading the newspaper, singing exercises, fitness activities, stretching exercises, religious meetings, outside entertainment, games, trivia, history, and volunteer involvement. We also strongly encourage families to participate with the residents in various activities.
A monthly calendar is posted to keep residents informed of upcoming events such as birthday parties, movies, musical programs, outings, candlelight dinners, ice cream socials, and other special events. We always welcome friends and family to visit and attend our special events.
Is there a limit to the number of people who can visit at one time?
Although we do not have a formal policy stating visitation guidelines, we suggest using the common areas of the facility to meet with your loved one. If it is not possible to visit one of the common areas, we suggest a limit of one to three people in a resident room at one time.
Is there any private space available to use?
You may reserve the activities lounge for any special events (birthdays, holidays, meals) with notice.
Can children visit?
We encourage children to visit, however, we ask you to alert the charge nurse to anyone visiting the facility under the age of 12.
Can we bring a family pet to the community?
We would love for your family pet to come to visit. Please remember to clean up after them and take the proper safety measures at all times. All pets are to be kept on a leash and should have all current vaccinations.
Can I take my loved one home for a visit?
Residents may have a leave of absence only with a physician’s authorization, which can be arranged through the nursing staff. Upon arrival and departure, the resident or responsible party must sign the LOA (leave of absence) book, located at the nursing station.
Can my loved one receive mail?
Mail is delivered to residents personally daily except for weekends and holidays.
Delta Shores Assisted Living
Attn: ___________________ Room No. _____
825 E 18th St.
Antioch, CA 94509
Consider using our Send a Greeting feature on the website. You can choose from a variety of postcards to fill out and mail to your loved one for a small fee or you may type a message and through email, send us your email greeting that we will hand-deliver to your loved one residing in our facility. Our email feature is free of charge.
Is smoking permitted?
For the safety and welfare of all residents and staff, we are a non-smoking facility. There are designated smoking areas in outdoor areas.
Where should I park when I come to visit?
There is ample parking in the parking lot with wheelchair access. Please observe all posted city parking signs. Avoid parking in spaces specifically reserved for the handicapped, employees, and physicians.
Can I bring in my loved one’s favorite food?
Consistent with the provision of special diets, always consult with the nursing staff before bringing food to residents. Any food kept in the resident room must be in properly sealed containers.
Is there someone who provides haircuts?
Yes, we have beauticians available.
How often will the Rehabilitation staff work with my loved one?
Your rehab director can inform you of the rehabilitation program designed for your loved one.
What do we do if we have personnel concerns?
Our primary concern is that your loved one feels comfortable here and that their needs are being met. You should feel secure and at ease with our staff, particularly those providing direct care. If you have any concerns or praise for our staff, please feel free to contact our social services department. They will be able to address any apprehensions you may have regarding any particular staff members.
What is an Ombudsman?
An Ombudsman is an advocate for residents. They are a third-party person NOT employed by the facility who comes by the facility periodically to monitor the activities of the facility. They are not able to tell the facility what to do but can be a voice for a resident with a concern.
Who do I talk to about questions regarding financials, billing, and/or admission paperwork?
We employ a full-time Business Office Manager for all financial and billing concerns. Should you have any questions regarding these matters please make an appointment to see our Business Office Manager by contacting the front desk/receptionist.
The Admissions Coordinator will guide you through the necessary forms required on admission and review the rules and regulations regarding Medicare, Medicaid, and various insurances.